If you are receiving this message when you are trying to look up your pool passes in the PoolEntry app, follow this solution.How to fix this >
If you receive this message “Error loading pool passes” it could be that the downloaded pool passes are from last year and have expired and are no longer valid. Or your payment to the property management office has not been recorded.How to fix this error >
If you receive this message when trying to add your pool passes to your phone, follow this solution.How to fix this >
Please note that we might be experiencing a larger volume of calls in the beginning of the season. We recommend submitting a support request online.
Our call support line is available Monday-Friday from 10:00AM to 4:30PM ET.
We provide limited online support on weekends and holidays.
Submitting a support request online is the easiest and fastest way to get help.